In order to cancel a booking made through our website, in-person, by phone call, or through our partner channels, you must send us a written notice of cancellation email as follows:

1. Written notice to be sent from your registered email address (if any) to sunsetserenitystays.co
2. Clear instructions/request to cancel the reservation.

For all reservations originating from travel agencies such as Booking.com or AirBNB.com – such requests shall be made via respective partner channels only.

Please note, that general cancellation/refund rules apply to all reservations unless otherwise agreed in writing between the Guest and the Operator.

*Operator reserves the right to keep security deposit / down-payment / reservation fee / rental amount against the cancellation to cover full charges as shown above.